“I was there attending to people, where they were traveling to…,” Evelyn tells us, adding, “Some pass [through the lines] one by one, others in groups of three or four.” “I assist passengers, where they are going… I act as a passenger assistant,” Danny chimes in. “Helping a lady with a wheelchair who can’t walk… They travel to Lima, Colombia, Argentina…,” specifies his colleague.
They recount their initial tasks, organizing passengers in various lines and providing necessary explanations about the boarding gates for each flight and destination. They talk about kind passengers but also some “angry” ones. In short, the real world, with its stressful situations and daily challenges.
“I assist passengers, where they are going… I act as a passenger assistant.” (Danny)
“I love Scarlett a lot,” says Evelyn when talking about one of their planning supervisors, responsible for preparing their schedules with flight data. Working with neurodiversity requires finding new ways to achieve the same goal. One example is the approach adopted to enable Danny to perform his duties despite not being able to read. “We had to adapt a schedule for the flights we had, but visually. For example, a plane was going to Calama, and we explained what Calama was. So, when someone told him they were going to Calama, he would look at his sheet and say: ‘At 3:15’,” Víctor points out. And so, through drawings, Danny was able to fulfill his daily work.
The beginning of it all
Before we continue, a retrospective look. Both Evelyn and Danny grew up in loving families, accustomed to helping at home. “I get along well with my mom, I love her a lot… At home, I’m good at sweeping, folding clothes. Cooking, no,” clarifies Evelyn, who grew up in the Maipú neighborhood in Santiago, although she also often travels to the city of Chillán, where they have a house in the countryside, “to visit some of my aunts. We go walking, looking at things…”. “I don’t sweep; it tires me. I make the bed, dry the dishes, set the table for lunch, the utensils, the spoons, forks, knives, plates… And I like music, I love dancing,” Danny adds. “It seems Evelyn got you into dancing,” Víctor points out.