Human communication is much more than an exchange of words. It’s about building bridges between people so as to understand our thoughts and emotions. The German philosopher Martin Heidegger maintained that “language is the house of the truth of being“. Every term, every sentence we verbalise contains a host of conscious and unconscious nuances as to why we have chosen them and, moreover, they have the power to sculpt realities, to shape perceptions and to unleash a torrent of feelings in those who hear them.
In the workplace, where constant interaction weaves the fabric of productivity and harmony, the use of words becomes an essential skill for any leader. Especially when it comes to inspiring and motivating their teams.
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The Power of Words in the Workplace
Words can rise up with the force of thunder, commanding authority and respect. Firmness of tone, clarity of message and conviction behind every syllable can establish undisputed leadership. However, that same authority, if not approached with a certain sensitivity, can end up instilling fear, which may end up affecting the receiver and undermining their creativity or efficiency.
A study published in the hostile communication at work, their performance suffers and they’re less likely to help others. And a new study from Georgetown University found that rudeness in the workplace reduces team performance and collaboration, impairing customer experiences and encouraging higher staff turnover.
But words also have the capacity to appease and empower, to provide reassurance in times of uncertainty… A leader who understands the nuances of language knows that empathy and acknowledgement are as powerful, if not more, than orders and commands. A simple “thank you” or a sincere compliment can fan the flame of motivation and commitment.
“A leader who understands the nuances of language knows that empathy and recognition are as powerful, if not more, than orders and commands”.
In this article we discussed the differences between empowering and disempowering leaders. With excellent communication, you can set the tone for your workplace and make it easier for your team members to understand your work expectations. It can also help you create an atmosphere where they feel comfortable expressing themselves and receiving feedback.